Support (old)

Our learners have access to the system of supports designed to help them when needed. The framework helps us provide our learners with various support needs.

Product support

Learners who face any technical issues, bugs, or errors have assistance from the Product team. In this case, please request support and register the issue via:

• Discord → Support-> product_support

Open

• Zoom → Verbal notice directly to Turing College Staff;

Education support

Learners who cannot find answers to the education curriculum questions on their own or from their peers should contact our education team for support. The Turing College seniors will then provide those in questions with their expertise, insights, and help find a solution together.  

Education support consists of several levels:

• Peer-to-peer Support

• STL Support

Platforms:

• Discord → Support → education_support

Open

Contacting Turing College staff member support in case of:

• a noticeable lack of motivation;

• a need to progress faster;

• 'hitting a wall' with the non-technical task;

• a need for some emotional support, someone to talk to.

Learning tips and Resources

We, the Turing College team, understand that each learner is unique and has its own and personal way of studying. Therefore, we provide a wide range of support sources so that each learner can reach their goals and get the maximum level of knowledge.